Innovative Luxury: A Four Seasons Hotel Beverly Wilshire Leads with Hologram Technology in Suites

 

Beverly Wilshire, A Four Seasons Hotel is pioneering the future of travel by integrating hologram technology into its Penthouse and Presidential Suites. This renowned property leads the industry by being the first to incorporate this cutting-edge technology into guest rooms, enhancing customer service with exceptional and proactive care.

The M is a portable, tabletop holographic communications device created by Los Angeles-based Proto, the world’s premier holographic communications platform. This device enables the Hotel’s exceptional Guest Experience team, renowned for curating bespoke and unforgettable experiences, to beam directly into the room in real-time.

“We are elated to provide our guests with yet another way to communicate with us. Based on the guest preference, we can communicate in person, through Four Seasons Chat, text, a call and now by beaming via hologram into their room,” says Director of Guest Experience Serge Sturbois. Whether guests want to connect from the comfort of the Penthouse’s state-of-the-art media room, while enjoying breakfast in the Beverly Presidential’s dining room, or relaxing in the Wilshire Presidential’s spacious living room, the portal device is sized to fit the guest’s lifestyle.

Guests can arrange a specific time for a Guest Experience team member to virtually join them in their room. During this session, both Beverly Wilshire staff and guests can see each other and engage in real-time discussions about the day’s plans, suite features, and more. Proto’s holographic communication technology, trusted by Fortune 500 companies, leading universities, and Hollywood studios, has demonstrated a substantial improvement in conversation quality compared to traditional flat-screen video solutions.

Renowned for its rich history as a Beverly Hills landmark, Beverly Wilshire consistently delivers innovative and exciting advancements to cater to its discerning travelers.

“That’s why so many guests stay with us. They know we provide our guests with the latest in technology, experiences and design,” says Reed Kandalaft, Regional Vice President and General Manager. “Introducing The M is yet another way we continue to pioneer in this ever-evolving landscape.”

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